FREQUENTLY ASKED QUESTIONS

Free delivery and setup within our local service areas on orders over $599 before taxes and fees.

For orders under $599, delivery and setup within our local service areas is $50.

Learn more about deliveries here.

We deliver to local service areas including Rochester NY, Buffalo NY, and Erie PA, and nearby towns. If you're unsure whether your location falls within our delivery area, feel free to contact us.

Yes, we do. While some cut corners, we prioritize quality by crafting mattresses with two sides, allowing you to flip them for extended use.

Yes, our mattresses come with either a 5 or 10-year limited warranty. Learn more about our 5-year warranty here and our 10-year warranty here.

We don't offer returns, but we have a unique 30-day comfort adjustment program. We can adjust your mattress's firmness at our factory. Learn more about the process and if any fees apply here.

If a refund is requested after it has been removed from the packaging, there's a 20% disposal fee. Learn more here.

We manufacture our mattresses in our factory located in Jamestown, NY. We don't outsource production; each mattress is crafted with expertise in our own facility.

Yes, we do. Visit our stores to explore financing options and apply through Synchrony for terms ranging from 6 to 36 months for qualified buyers.

If ordering online, you can opt for ShopPay for interest-free payments for qualifying buyers.

Yes, we offer custom-size mattresses to suit various needs. Whether you require a mattress for an RV, boat, antique bed, or even a round bed, we can tailor-make it to your specifications. Reach out to us to discuss your custom mattress needs. Learn more.