Your Cart is Empty
5 Year Limited Mattress Warranty
Just a reminder
Warranty concerns, such as significant compression or complications with coils and wires, are infrequent under typical usage.
It's important to note that mattresses naturally wear out with time or your comfort preferences may evolve.
5 YEAR LIMITED WARRANTY COVERAGE
We offer a 5-year limited warranty that covers a manufacturing defect.
The warranty provided herein applies solely to the original buyer, and verification of purchase is necessary to substantiate any claims.
Warranty Claims Process
Should you encounter any issues resulting from defects during the warranty period, Jamestown Mattress will promptly address them. Our commitment is to repair or replace the mattress, at our discretion, without any charge. However, it's important to note that transportation costs, including pickup and redelivery, are the responsibility of the customer.
What's Covered:
- Impressions in the mattress that exceed 1.5 inches in depth provided the mattress has been supported as per the guidelines.
- The warranty covers issues like loose, broken, or protruding coils and wires under normal use, which are considered rare.
- This warranty extends to the original purchaser, covering any defects in materials and craftsmanship, with the exception of the exterior fabric.
- During the warranty period, if your mattress is found to be defective due to materials or workmanship, Jamestown Mattress will, at its discretion, repair or replace the mattress without any charge, except for transportation costs which include pick-up and redelivery.
What's Not Covered:
- Normal wear and tear or change in comfort over time.
- Body impressions less than 1.5 inches, changes in the feel of the mattress, and damage due to improper support or use are not covered.
- Exterior fabric. Issues with the fabric cover, such as loose threads or ticking, are not covered under this warranty.
- Mattresses used with an unsupportive box spring, foundation, or platform bed are not eligible for warranty claims.
- Any mattress and foundation that is utilized with a frame or bed frame lacking proper support, including the absence of necessary center leg(s) extending to the floor, will not be covered.
- Mattresses employed in a commercial setting, such as hotels, motels, bed and breakfasts, or other institutions, do not fall under this factory warranty.
- Mattresses that remain rolled and packaged for more than 30 days after the delivery or pick-up date will not be eligible for warranty claims.
- Any product that is soiled, stained, exposed to moisture, burned, or subjected to any form of abuse will not be covered under this warranty.
Limitations and Exclusions:
- Repair or replacement of a defective mattress does not extend the warranty period nor initiate a new warranty period.
- The warranty is limited to the repair or replacement of the mattress and does not cover incidental or consequential damages.
- The warranty is void if the mattress is found unsanitary, or if failure is due to causes other than defective materials or workmanship.
Additional Warranty Information
In addition to the general terms outlined above, it's important to note the following:
Unsanitary conditions or the use of cleaning fluids pose potential risks to the integrity of your mattress, which could lead to the invalidation of your warranty. This includes scenarios such as persistent staining, soiling, or pest infestation. Moreover, the application of cleaning fluids may harm the fabric and materials of your mattress, jeopardizing your warranty coverage.
For health and safety considerations, Jamestown Mattress may be unable to conduct inspections on products exhibiting signs of unsanitary conditions or damage caused by cleaning fluids. We reserve the right to decline warranty coverage if your mattress display evidence of pest infestation, stains, or soiling of unknown origin, or if they appear to have been compromised by liquid penetration, cleaning chemicals, or other forms of misuse.
It's essential to maintain proper hygiene and adhere to recommended cleaning practices and product care to preserve the quality and longevity of your sleep set and ensure continued warranty coverage.
Warranty Claim Process
If you believe your mattress is experiencing a manufacturing defect covered under our warranty, please follow these steps to initiate a claim:
- Contact Jamestown Mattress customer service to report the issue.
- Provide any necessary documentation, including proof of purchase and photos if requested.
- Jamestown Mattress may schedule an inspection to assess the defect and determine appropriate action.
- If the defect is confirmed and covered under warranty, Jamestown Mattress will proceed with repair or replacement.
All shipping and transportation costs associated with a warranty claim are the responsibility of the customer.
Implied Warranties: The duration of any implied warranties, including those of merchantability or fitness for a particular purpose, shall not exceed the terms of this limited warranty. The terms stated in this warranty shall constitute the consumer’s sole and exclusive remedy in the event of any defect during the warranty period.
Limitation of Liability: Jamestown Mattress shall not be liable for any incidental or consequential damages arising out of the use of this product, inability to use this product, or breach of this or any other express or implied warranty. It is acknowledged that some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, and therefore, the above limitations may not apply to certain consumers.
Exclusive Remedies: Jamestown Mattress expressly offers no other warranty or remedy beyond those exclusive remedies set forth in this limited warranty.